Through this well-coordinated regional mobilisation, full compliance was achieved within 24 hours
— In full compliance with the Emergency Airworthiness Directive issued by the European Union Aviation Safety Agency (EASA), following the Alert Operators Transmission from Airbus, AirAsia Aviation Group has completed the required software rollback on its operational A320 Family.
The Emergency AD was received around 3:00am on 29 November local time, and AirAsia’s Business Continuity Plan was immediately activated. Completing the directive while maintaining operations required strong coordination across Engineering, Flight Operations, Network, Ground Operations and Customer Experience teams, among others in Malaysia, Thailand, the Philippines, Indonesia and Cambodia.
Bo Lingam, Group CEO of AirAsia Aviation Group, said, “Safety is core to the trust that guests place in us, and our response was immediate and thorough in this regulator-mandated action.
“Our teams across the region were mobilised at once to meet all engineering, operations, safety and customer experience requirements, so that guests experienced as little inconvenience as possible. Thanks to meticulous planning and strong Groupwide coordination from our engineering teams – supported by our ecosystem partner ADE, compliance work for the aircraft was completed within 24 hours. Our operations teams continue to work to minimise disruptions. This concerted response is reflective of the agility, guest centricity and teamwork that define AirAsia.
“We are grateful to our Allstars, regulators and airport partners across the region, and especially to our guests for their understanding and cooperation as we worked to implement this essential operational safety measure.”
Guests flying with AirAsia are encouraged to check their latest flight status via the AirAsia MOVE app or at airasia.com/flightstatus.
ENDS
Release ID: 89177362
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