The company says Agentic Payroll is a new delivery model for the payroll industry, one that removes the work instead of moving it to another team, and that providers built on patchworks of local partners cannot follow.
London, England, United Kingdom, November 12, 2026 — Mercans today launched Agentic Payroll, which the global payroll technology company calls the world’s first end-to-end agentic payroll delivery model and a new category it says will change how global payroll is delivered. AI agents run the payroll cycle from start to finish, and the client’s people keep every decision. Mercans delivers the model through their agentic service called NovAI, with early access open today for enterprise clients and full release planned for Q1 2027.
For decades, the payroll industry has offered three delivery models. With SaaS, the client’s team runs payroll on a provider’s platform. With managed payroll service, the provider runs it and the client approves. With business process outsourcing (BPO), the provider owns the function. Each redesign changed which team did the work, and people still ran all six payroll processing steps of the cycle under every one of them. Agentic Payroll is the first model in which agents run five of those steps, Mercans says, with the client keeping the approval.
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Mercans argues that this changes what the industry has to be built on. AI agents are moving from pilots into everyday enterprise work, and research firm Gartner predicts that by 2028 a third of enterprise software will include them. Payroll, regulated and different in every country, needs a delivery model built for agents, the company says, and adding agents to the old models will not get there.
That puts the pressure on how most global providers are set up. A multinational client usually signs one contract with one provider, but underneath it, payroll is often delivered on a different setup in every country. Mercans gives the example of a typical provider where Brazil and Mexico run on local software, Colombia on a partner’s platform, Saudi Arabia through a subcontractor, Egypt on spreadsheets, and Europe and Asia Pacific on different platforms again. Across four regions, that comes to ten countries, seven platforms and five different agent setups under a single contract.
On a patchwork like that, Mercans says, AI can only be as global as the platform it runs on. Agents stay local, people re-key data at every hand-off, and providers cannot automate what they subcontract. The problem, in Mercans’ view, is the infrastructure rather than AI.
Mercans runs payroll on its own engine, on one codebase in more than 100 countries, with the same agents in each. An orchestrator agent directs specialist agents across the whole cycle, from collecting inputs to preparing filings and answering employees. That single engine is why Mercans says NovAI is the only end-to-end agentic payroll service available today.
For payroll teams, the change is a move from processing to oversight. The client approves every payroll and filing, decides every exception, and releases every payment, and no Mercans system can release a payment. Clients can also switch Agentic Payroll on entity by entity on the same platform, without re-implementation.
A Fortune 500 energy-technology company is already building with Mercans in early access.
“Payroll has been redesigned many times, and every redesign moved the same work to a different team,” said Tatjana Domovits, Group CEO of Mercans. “With Agentic Payroll, the agents do the work and people make the decisions.”
About Mercans
Mercans is a global payroll technology company. Its platform, HR Blizz™, gives SMBs and enterprises one secure system to run payroll anywhere in the world, with built-in compliance, real-time data and native HCM integration. Built on 24 years of global payroll expertise, Mercans owns its technology, entities and in-country teams, with no subcontracting, giving clients one accountable payroll partner. More information is available at mercans.com.
Contact Info:
Name: Mohsin Khan
Email: Send Email
Organization: Mercans
Website: https://mercans.com
Release ID: 89209351
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Source: MarketersMedia