RESTON, Va., May 14, 2024 (GLOBE NEWSWIRE) — Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and GovExec will be hosting the annual Government Customer Experience & Engagement Summit on Thursday, June 6, 2024 at The Westin Washington, DC Downtown. This summit explores how Government agencies who are at the crossroads of digital transformation can leverage technology to enhance customer experiences (CX) in alignment with evolving citizen expectations and tech advancements. Federal, State and Local Government and industry leaders will gather to discuss the latest trends and solutions shaping Government CX. “Innovating Government Services to Redefine the Customer Experience” will be the focus of the sessions. The Summit will also include two breakout tracks offering invaluable best practices for ensuring equitable engagement strategies.
Breakout sessions will cover:
Technology: digital transformation, CX challenges and opportunities, and the integration of new technologiesCulture: leadership strategies, the importance of diversity, equity, and inclusion, and cultivating a positive work environment
The session topics will include:
Automation for Improved CXBuilding Bridges: Fostering Trust in Government Through Customer ExperienceData-Driven Decision MakingInvesting in TrustMaximizing CX Through Shared InsightsPutting Employees at the Heart of ExperienceStrategies for Equity and Resilience in GovernmentUnifying Culture, People, and Technology
ATTEND:
Thursday, June 6, 2024
8 a.m. – 2 p.m.
The Westin Washington, DC Downtown
999 9th St NW
Washington, DC 20001
Directions
ENGAGE:
The event includes presentations by Government and industry leaders, including:
Andrew Drummond, Director of Accessibility, Maryland Department of Information TechnologyBeth Martin, Digital Services Expert, Office of Personnel ManagementBob Ainsbury, Chief Product Officer, GranicusCatherine Manfre, Chief Transformation Officer, Office of Personnel ManagementJessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization FundJohn Boerstler, Chief Veterans Experience Officer, Department of Veterans AffairsJoshua Lehman, Chief Customer Experience Officer, FDAKevin Hoffman, Director of Design, Office of the CTO, Department of Veterans AffairsKimberly Patrick, Principal Deputy Assistant Administrator for Mission Support, EPAKimberly Baldwin Sparks, Customer Experience Officer, Social Security AdministrationKristina Martinez, General Manager, Federal Government LinkedIn Talent Solutions, LinkedInMatt Mandroc, Head of Public Sector, ZoomMichael “MJ” Jackson, Vice President & Global Head of Industries, DocusignPeter Gorman, Senior Product Manager, MySBA Initiative, Small Business AdministrationRuth Buckly, Deputy Assistant Administrator, USAIDSavanrith Kong, Senior Advisor, UX Portfolio Management Office, Office of the Deputy CIO for Information EnterpriseSteven Boberski, Public Sector Chief Technology Officer, GenesysWyn Elder, Government Managing Director, Box
This year’s summit is sponsored by the following industry partners. Attendees are encouraged to learn more about each of these solution providers by visiting their booths at the onsite event to access relevant resources, chat with company representatives, and learn about procuring these solutions through Carahsoft’s vendors and reseller partners.
Adobe Hootsuite Box LinkedIn Datadog NICE DocuSign Okta Elastic Qualtrics Granicus SAP Concur Gyst Zoom
JOIN TODAY!
Come participate in this engaging summit and help shape the future of citizen-centric Government services. The event agenda and registration are available on the Government Customer Experience & Engagement Summit website. Attendees are eligible to receive up to four continuing professional education (CPE) credits. This event is complimentary for all Government and military attendees. For more information, contact the Carahsoft Customer Experience Team at CXmarketing@carahsoft.com.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
Contact
Mary Lange
(703) 230-7434
PR@carahsoft.com