‘You come for the food. You return for Bonnie.’ – Kathryn Farwell on designing the relationship, not just the work
What a Brooklyn waiter who’d been at the same restaurant for 30 years taught Athletics’ Head of Client Experience about the difference between good service and something truly memorable. When my parents first visited after… Read More »‘You come for the food. You return for Bonnie.’ – Kathryn Farwell on designing the relationship, not just the work





