Technologies

Hanchen Su Contributes to Advancing LLM-Friendly Knowledge Representation for Customer Support Automation

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A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By introducing intent-based reasoning formats and synthetic training pipelines, the study enhances model interpretability, accuracy, and scalability, enabling more efficient… Read More »Hanchen Su Contributes to Advancing LLM-Friendly Knowledge Representation for Customer Support Automation